EZ way real-name system announcement

Q1: What is Ez way real name system?

A1: Ez way real-name system refers to a necessary process when your products enter Taiwan from abroad. When purchasing goods in cross-border stores, you must use the Ez way real-name system to ensure that your package can pass customs smoothly and allow you to receive the goods we ordered from Germany on time.

Q2: Why do I need to register with Ez Way?

A2: When your package arrives in Taiwan and is ready for customs clearance. You need to click "Pre-authentication" in the Ez way real-name registration app. The "Pre-appointment" Taiwan Customs has been formulated to be fully implemented from 2022/12/31. Taiwanese consumers who purchase cross-border packages need to go to Ez Way and click "Customs Real-Name Appointment" and confirm to press the "Declaration Matches" action before the cross-border goods can be successfully cleared and delivered to you. On the contrary, if you have not completed the real-name authentication and pressed "Declaration Matches", your goods may be stuck at the customs, delaying the customs clearance and delivery of the goods.

Q3: What information do I need to provide?

A3: You only need to provide your name, mobile phone number, ID number and download the Ez way real-name registration APP .

Q4: Is there any risk of personal information being leaked?

A4: The information your customers leave with us is strictly protected by high-level information security and will never be leaked.

Q5: My orders are all in stock, do I still need to use my real name?

A5: Please contact our customer service at info@munich-stars.com and someone will handle the issue for you.

Q6: If I still don’t want to use the real-name system, but the goods need to be shipped from Germany, is it really impossible to shop?

A6: Please contact our customer service at info@munich-stars.com and someone will handle your case for you.

Q7: How do I download the Ez way real-name registration APP?

A7: Please download the APP for the first registration

https://web.customs.gov.tw/singlehtml/3150?cntId=cus1_3150_3150_1472

After downloading, open the EZWay App, click Register, and fill in the information according to the fields in the registration process. The information you will need to enter: nationality, mobile phone number, name, ID number, upload the front and back of your ID card, enter your health insurance card number, and set your account number, password, and email address. Finally, the system will send a verification code to you via email or text message (the system will ask you which channel to send the verification code to when you register, you have to choose one).

After entering the completed information, confirm that the phone is in a mobile network (not a wifi environment), and send the information to the telecommunications operator for identity confirmation. Once the review is completed, the registration is complete.