Products are shipped directly from Germany to Taiwan. Pre-ordered items take approximately 20–28 days to arrive (this may be extended due to special holidays or force majeure, in which case you will be notified via our official LINE account). The complete process is as follows: 2–5 business days for preparation after orders are received at the German warehouse → weekly scheduled air freight → Taiwan customs clearance → home delivery. Direct shipping from Germany is essential to guarantee authenticity. Thank you for your patience!

Flights are scheduled once a week, with no daily fixed shipping date.

We will notify you by email once your order has shipped from the Taiwan warehouse. After receiving the shipping notification, please take a screenshot and add our official LINE (@munichstars) for customer service to provide you with tracking information.

Domestic shipping within Taiwan costs NT$75 per order. The mall occasionally offers free shipping promotions, and during these events, the terms will be announced.

• Home delivery: Fast-shipping items typically arrive in 2–6 days (excluding holidays).
• Convenience store pickup (no cash on delivery): Fast-shipping items typically arrive in 3–5 days (including holidays).

In addition to Taiwan, some overseas regions are also eligible for delivery. For detailed scope, please contact the official LINE customer service.

• Hong Kong / Macau: Transferred from Taiwan to SF Express, delivery takes approximately 20–28 working days (shipping fee paid by the recipient to the SF Express driver)
• Other overseas regions: Shipping is available to the United States, Canada, Australia, Singapore, Malaysia, Vietnam, the Philippines, Thailand, the United Kingdom, EU regions, Middle East regions, etc. For other countries and regions, please contact customer service for further confirmation.

When your package arrives in Taiwan for customs clearance, please open the EZ Way App and click "Declare Match." This is a mandatory procedure by Taiwan Customs, and failure to do so will prevent your package from clearing customs smoothly.

If you receive a notification from customs requesting additional documents, please contact our official LINE customer service (@munichstars) immediately for assistance.

German products adhere to environmental principles and are often packaged in cardboard boxes. It is normal for boxes to occasionally be damaged during long-distance transportation.

Please rest assured: the protective layers closest to the product itself (sealed/inner packaging) are intact and robust, and product quality is unaffected. In such cases, we will still ship the products as usual. If you have any concerns after receiving your order, please feel free to contact our LINE customer service to report them.

EZ Way is a real-name authentication system for cross-border shopping mandated by the Ministry of Finance's Customs Administration. It has been fully implemented since December 31, 2022, and all Taiwanese consumers purchasing cross-border packages must comply; it is not a requirement set by Munich Stars.

Completing EZ Way real-name authentication is necessary to click "Declare Compliant" when the package arrives in Taiwan, allowing Customs to release it smoothly. For those who do not complete it, the goods may be detained or returned to Germany.

"For first-time applications, please download the official App first:
https://web.customs.gov.tw/singlehtml/3150?cntId=cus1_3150_3150_1472

Application Steps:
1. Download and open the EZ Way App → Tap "Register"
2. Fill in nationality, mobile phone number, name, and ID number
3. Upload front and back of ID card & enter NHI card number
4. Set up account, password, and Email
5. Switch to mobile data (not WiFi) and wait for the telecom operator to verify your identity
6. Enter the verification code upon receipt to complete verification

The entire process takes approximately 5-10 minutes. It is recommended to complete it in advance before placing an order."

If you have not completed EZ Way real-name authentication or clicked "Declare Consistent," your package may not clear customs smoothly and could eventually be returned to Germany. We are unable to resend items.

If you have special circumstances (e.g., unable to apply), please contact our official LINE customer service (@munichstars) before placing an order to discuss alternative solutions.

The customs duties for the products we sell are already included in the product price. You do not need to pay additional customs duties upon receipt; the taxes will be paid to customs by our logistics company.

Most products on the website are available for pre-order (shipped directly from Germany to Taiwan), with a small number of items in the Taiwan quick delivery section.

• Pre-order items: Approximately 14–20 business days for delivery
• Quick delivery items: 2–6 days for home delivery, 3–5 days for convenience store pickup

Due to constantly changing inventory, the website does not indicate in-stock/pre-order status. If you have an urgent need, please first contact customer service via official LINE with a screenshot of the product and the quantity to confirm.

Once an order has been submitted, the system enters the preparation process and cannot be modified independently. If adjustments are needed, please contact our official LINE customer service (@munichstars) as soon as possible for assessment by our customer service team on whether the request can still be processed.

Please note: Once an order has been sent to our German warehouse for shipment preparation, it cannot be canceled or modified.

How to check your order status:
1. Log in to your account and go to "Member Center" to view your order details.
2. You will receive an email shipping notification once your order has shipped.
3. For more shipping tracking information, please take a screenshot of the shipping notification and contact our official LINE customer service (@munichstars).

Orders can generally be combined for shipping. If you have such a request, please contact our official LINE customer service (@munichstars) to check if it's still possible (the request must be submitted before the order ships from the German warehouse).

If an item you ordered is out of stock or cannot be shipped, customer service will proactively contact you via LINE or email to offer two solutions:
① Exchange for an item of equivalent value
② Full refund (credited back to the original credit card, approximately 5–10 business days)

The overall processing time is approximately 5–10 business days (excluding holidays). Please monitor LINE and email messages after placing your order.

This mall is affiliated with a German company and issues German invoices. If you need it for accounting purposes, we can provide a uniform invoice number, but we recommend checking with your company's accounting department beforehand to confirm if German invoices are acceptable.

Invoices are sent exclusively via Email or LINE; paper invoices are not provided.

Due to Germany's environmental policy, we do not proactively include paper invoices. If you require one, please indicate it in the order notes, and we will relay it to the warehouse.

Members can also log in to the "Member Center" to view full order details.

When items are shipped from the warehouse, appropriate reinforced packaging will be used based on product characteristics (e.g., fragile, liquid). If you have special packaging requests (e.g., for gifts, fragile items), please specify them in the remarks section when placing your order, and we will relay them to the warehouse for processing.

The mall currently supports the following payment methods:
• Visa credit card
• Mastercard credit card
• Apple Pay (for iPhone users)

The full amount of a single order must be paid at once; installment payments are not available.

Friendly reminder: This site uses a foreign account (Germany). Taiwanese banks may charge a cross-border transaction fee. Please confirm with your bank before checkout.

Steps:
1. Log in to your member account
2. Click on the gift icon in the bottom right corner of the official website
3. Select "My Coupon"
4. Click "Apply Coupon Now"

The discount code will be automatically applied on the checkout page. Only one discount code can be used per order (free shipping offers can be stacked separately).

Only one discount code can be used per transaction. However, automatically applied offers (such as threshold discounts or free shipping promotions) can be used simultaneously with a discount code.

Exception: Two $75 new member coupons cannot be used in the same order.

Common reasons are listed below. Please check them one by one:
① The discount code has expired.
② The minimum spending threshold has not been met (e.g., must be over NT$2,888).
③ The code has already been used.
④ Incorrect capitalization (please copy and paste).
⑤ The discount code does not apply to this purchase.

If the issue persists, please take a screenshot of the error page and contact our official LINE customer service (@munichstars) for assistance.

Mall events are held irregularly. Each event will be announced via official LINE push notifications 1–2 days before it begins. We recommend joining our official LINE (@munichstars) to receive the latest promotional information as soon as possible.

【Refer a Friend and Get Rewarded】
• Your friend places an order through your exclusive link → Your friend immediately receives a NT$75 discount coupon (valid for single purchases over NT$2,888)
• After your friend completes their order → You receive a NT$100 discount coupon (valid for single purchases over NT$2,888)
• Coupon validity: Use within 4 months of receipt

How to share: Log in → Click the gift icon in the bottom right corner → Select "Refer your friends" → Enter your friend's Email or copy the exclusive link to share

All products from Munich Stars are directly purchased from German Apotheke (pharmacies) and brand-authorized distributors, with complete proof of purchase, guaranteeing 100% original German products, identical to those sold in the German market.

We only sell products with original German labeling. Products with labeling in other languages may be imported from other countries, and we do not sell them.

The products sold in this mall are general food products, not "health foods" as regulated by Taiwan's Health Food Management Act. They may not claim medicinal efficacy, nor may they be used for disease prevention or treatment.

If you have specific health needs, it is recommended to consult a physician or pharmacist before purchasing.

This mall does not provide medical or drug interaction advice. If you are currently taking prescription medication or have a specific medical history, it is recommended to consult a doctor or pharmacist before purchasing to confirm whether it is suitable to take together.

The "MHD" field on German product packaging indicates the expiration date in month.year format:
• MHD 12.2026 = Expires December 2026
• MHD 06.2027 = Expires June 2027

If you have any questions about the packaging labels, please feel free to take a photo and join our official LINE account (@munichstars), where customer service will assist you.

This mall is affiliated with a German company and sells genuine German imported products. Product labeling complies with German regulations, and packaging is in German.

Products are imported via cross-border e-commerce. If you have any questions about the labeling content, please contact customer service. We are happy to help explain the German content.

If you are not satisfied with the product, please do so within 7 days of receiving it:
1. Keep the product in its original packaging and unopened condition.
2. Take photos to document the current condition of the product.
3. Contact our official LINE customer service (@munichstars) to submit your request.

Returns will not be accepted for products that are beyond 7 days or have been unsealed and used.

If you receive goods with any of the following issues, please take immediate action:
① Take photos (outer packaging + product itself)
② Contact our official LINE customer service (@munichstars) and send the photos
③ After confirmation by customer service, we will arrange for a replacement product or refund

• If a replacement needs to be shipped from Germany, delivery will take approximately 20–28 days.
• If you cannot wait, you may apply for a full refund (5–10 business days).

Refunds will be returned to the credit card used for the order. The refund process usually takes about 5–10 business days (excluding holidays).

If the refund has not been credited after 10 business days, please contact your bank to confirm, or contact our official LINE customer service (@munichstars) for assistance with tracking.

Becoming a member is completely free, and your membership is permanently valid (it will not expire due to prolonged inactivity).

Non-members can also place orders, but they will not be able to enjoy any member benefits (discount coupons, points, refer-a-friend, etc.), and will need to re-enter their information for each order. We recommend becoming a member to enjoy full benefits.

To register, simply fill in:
• Name
• Email
• Set password (please follow the format requirements prompted by the system)

Complete in three simple steps, no need to fill in information such as phone number or ID.

【Point Accumulation】
Earn 1 point for every NT$30 spent per transaction (membership login required for checkout)

【Point Redemption】
• Points can only be redeemed on single purchases of NT$2,888 or more.
• Redemption Ratio: Every 100 points can redeem NT$30.
• A maximum of 1,000 points (NT$300) can be redeemed per transaction.
• Points must be redeemed in increments of 100; amounts less than 100 points cannot be redeemed.

How to Use: Log in → Gift icon in the bottom right corner → Point Redemption → Enter the amount to redeem → Click "Redeem"

Points accumulated from spending in the current year will **expire completely on February 28th of the following year**. Please remember to use them before the deadline.

We recommend checking your remaining points before January-February each year to avoid expiration.

Yes, you can! If you are missing points from an order, please contact customer service via our official LINE account and provide either:
• The order number, or
• The name of the person who placed the order

A customer service representative will assist you with manually adding the points.

Main contact channels:
• Official LINE: @munichstars (Customer service will respond promptly after you join)
• Email: info@munich-stars.com

Customer service hours: Monday to Friday 09:00–18:00
(Orders can be placed 24 hours a day. Messages sent on holidays will be replied to on the next business day.)

Please feel free to directly contact our customer service representatives on our official LINE account (@munichstars). We offer personalized consultation services, including:
• Product ingredients / efficacy inquiries
• Logistics tracking
• Order problem resolution
• German product代購 (personal shopping/proxy buying service)

Service hours: Monday to Friday 09:00–18:00