Returns and Refunds Policy

Return and Refund Policy

I. Conditions for Return Application

Return requests can be made within 7 days of receiving the product.
Products must be in their original packaging and unopened.
Returns will not be accepted after 7 days or if the product has been opened and used.

II. Return Application Process

Take photos to document the current condition of the product.
Contact official LINE customer service (@munichstars) to submit your request.
Customer service will confirm the subsequent handling method.

III. Handling of Defective Products (Damaged, Incorrectly Shipped)

Immediately take photos upon receiving the product (outer packaging + product body).
Contact official LINE customer service (@munichstars) and send the photos.
After confirmation by customer service, one of the following will be arranged:
Reshipment of new product (if reshipment from Germany is required, delivery takes approximately 20–28 days).
Full refund (if you cannot wait for reshipment, approximately 5–10 business days).

IV. Handling of Out-of-Stock/Unable to Ship Situations

Customer service will proactively contact you via LINE or Email.
Two solutions will be provided:
Exchange for an equivalent alternative product.
Full refund (returned to the original credit card, approximately 5–10 business days).
The overall processing time is approximately 5–10 business days (excluding holidays).

V. Refund Method and Time

All refunds will be returned to the credit card used for the order.
Refund processing takes approximately 5–10 business days (excluding holidays).
If the refund is not credited after 10 business days, please contact your bank for confirmation, or contact official LINE customer service for assistance with tracking.

VI. Contact Information

Official LINE: @munichstars
Email: info@munich-stars.com
Customer Service Hours: Monday to Friday 09:00–18:00